#154158: "Android App Froze, Causing Loss Penalty"
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| # | Status | Votes | Game | Type | Title | Last update |
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Detailed description
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• Please copy/paste the error message you see on your screen, if any.
This site can't be reached
Correction timed out -
• Please explains what you wanted to do, what you do and what happened
• What is your browser?
Google Chrome v132
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• Please copy/paste the text displayed in English instead of your language. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. Is this text available in the translation system? If yes, has it been translated for more than 24 hours?
This site can't be reached
Correction timed out • What is your browser?
Google Chrome v132
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• Please explain your suggestion precisely and concisely so that it's as easy as possible to understand what you mean.
This site can't be reached
Correction timed out • What is your browser?
Google Chrome v132
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• What was displayed on the screen when you were blocked (Blank screen? Part of the game interface? Error message?)
This site can't be reached
Correction timed out • What is your browser?
Google Chrome v132
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• Which part of the rules was not respected by the BGA adaptation
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Correction timed out -
• Is the rules violation visible on game replay? If yes, at which move number?
• What is your browser?
Google Chrome v132
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• Which was the game action you wanted to do?
This site can't be reached
Correction timed out -
• What do you try to do to trigger this game action?
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• What happened when you try to do this (error message, game status bar message, ...)?
• What is your browser?
Google Chrome v132
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• At which step of the game did the problem occurs (what was the current game instruction)?
This site can't be reached
Correction timed out -
• What happened when you try to do a game action (error message, game status bar message, ...)?
• What is your browser?
Google Chrome v132
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• Please describe the display issue. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
This site can't be reached
Correction timed out • What is your browser?
Google Chrome v132
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• Please copy/paste the text displayed in English instead of your language. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. Is this text available in the translation system? If yes, has it been translated for more than 24 hours?
This site can't be reached
Correction timed out • What is your browser?
Google Chrome v132
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• Please explain your suggestion precisely and concisely so that it's as easy as possible to understand what you mean.
This site can't be reached
Correction timed out • What is your browser?
Google Chrome v132
Report history
I was connected from reliable nearby my home Wi-Fi and during the connection timeout issue I was still able to browse cars.com and use the internet normally. My Wi-Fi signal and my 5G connection was strong, as seen in the screenshots. Yet, the Android version of the app wasn't working.
Towards the end of me spazzing out, rapidly refreshing and trying to get the app to work, I saw that I could use the web browser version of the website only when I switched to the desktop-only version (not the mobile version of the website). Through the web browser and not using the app, it appeared that the game was working, and I rapidly tried to pass the dice but then I got expelled from the game (for running out of time) before I could pass.
If I was on the train with a patchy connection or another country or something else, I would not complain and submit a bug about this, but I was at home using a reliable connection and was able to use the internet on a different browser at the same time that I recieved the error message. So, I'm not sure why the app froze or bugged out. I do not believe that it's fair that I lost ELO and karma for this match. If you watch the match, I was even doing well and was in the middle a trade offer when I suddenly froze. Please restore my ELO and karma.
I am using a Samsung S24 Ultra.
Screenshots:
imgur.com/a/QCA6ieh
Sincerely,
Ifeanyi Ihenacho
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- Another table ID / move ID
- Did F5 solve the problem?
- Did the problem appears several time? Everytime? Randomly?
- If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
