#71572: "Puzzle not loading"
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What happened ? Please select from below
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| # | Status | Votes | Game | Type | Title | Last update |
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Detailed description
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• Please copy/paste the error message you see on your screen, if any.
For some reason, the game interface isn't loading upon going to the table. It displays all other aspects of BGA but the puzzle is not there. It happened across all my games this morning and I was able to refresh and access some of them, but the problem is persisting, especially with the table I linked above.
I closed my browser as well and reopened. I'm not sure what's causing the problem. -
• Please explains what you wanted to do, what you do and what happened
• What is your browser?
Mozilla v5
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• Please copy/paste the text displayed in English instead of your language. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. Is this text available in the translation system? If yes, has it been translated for more than 24 hours?
For some reason, the game interface isn't loading upon going to the table. It displays all other aspects of BGA but the puzzle is not there. It happened across all my games this morning and I was able to refresh and access some of them, but the problem is persisting, especially with the table I linked above.
I closed my browser as well and reopened. I'm not sure what's causing the problem. • What is your browser?
Mozilla v5
-
• Please explain your suggestion precisely and concisely so that it's as easy as possible to understand what you mean.
For some reason, the game interface isn't loading upon going to the table. It displays all other aspects of BGA but the puzzle is not there. It happened across all my games this morning and I was able to refresh and access some of them, but the problem is persisting, especially with the table I linked above.
I closed my browser as well and reopened. I'm not sure what's causing the problem. • What is your browser?
Mozilla v5
-
• What was displayed on the screen when you were blocked (Blank screen? Part of the game interface? Error message?)
For some reason, the game interface isn't loading upon going to the table. It displays all other aspects of BGA but the puzzle is not there. It happened across all my games this morning and I was able to refresh and access some of them, but the problem is persisting, especially with the table I linked above.
I closed my browser as well and reopened. I'm not sure what's causing the problem. • What is your browser?
Mozilla v5
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• Which part of the rules was not respected by the BGA adaptation
For some reason, the game interface isn't loading upon going to the table. It displays all other aspects of BGA but the puzzle is not there. It happened across all my games this morning and I was able to refresh and access some of them, but the problem is persisting, especially with the table I linked above.
I closed my browser as well and reopened. I'm not sure what's causing the problem. -
• Is the rules violation visible on game replay? If yes, at which move number?
• What is your browser?
Mozilla v5
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• Which was the game action you wanted to do?
For some reason, the game interface isn't loading upon going to the table. It displays all other aspects of BGA but the puzzle is not there. It happened across all my games this morning and I was able to refresh and access some of them, but the problem is persisting, especially with the table I linked above.
I closed my browser as well and reopened. I'm not sure what's causing the problem. -
• What do you try to do to trigger this game action?
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• What happened when you try to do this (error message, game status bar message, ...)?
• What is your browser?
Mozilla v5
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• At which step of the game did the problem occurs (what was the current game instruction)?
For some reason, the game interface isn't loading upon going to the table. It displays all other aspects of BGA but the puzzle is not there. It happened across all my games this morning and I was able to refresh and access some of them, but the problem is persisting, especially with the table I linked above.
I closed my browser as well and reopened. I'm not sure what's causing the problem. -
• What happened when you try to do a game action (error message, game status bar message, ...)?
• What is your browser?
Mozilla v5
-
• Please describe the display issue. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
For some reason, the game interface isn't loading upon going to the table. It displays all other aspects of BGA but the puzzle is not there. It happened across all my games this morning and I was able to refresh and access some of them, but the problem is persisting, especially with the table I linked above.
I closed my browser as well and reopened. I'm not sure what's causing the problem. • What is your browser?
Mozilla v5
-
• Please copy/paste the text displayed in English instead of your language. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. Is this text available in the translation system? If yes, has it been translated for more than 24 hours?
For some reason, the game interface isn't loading upon going to the table. It displays all other aspects of BGA but the puzzle is not there. It happened across all my games this morning and I was able to refresh and access some of them, but the problem is persisting, especially with the table I linked above.
I closed my browser as well and reopened. I'm not sure what's causing the problem. • What is your browser?
Mozilla v5
-
• Please explain your suggestion precisely and concisely so that it's as easy as possible to understand what you mean.
For some reason, the game interface isn't loading upon going to the table. It displays all other aspects of BGA but the puzzle is not there. It happened across all my games this morning and I was able to refresh and access some of them, but the problem is persisting, especially with the table I linked above.
I closed my browser as well and reopened. I'm not sure what's causing the problem. • What is your browser?
Mozilla v5
Report history
Refreching do not help.
I play in mobile decvice.
Nothing in the game ui works, the Buttons do show, but nothing else. The buttons do not work. I.e.
Givning up the puzzle in the game UI did not work.
Seem to appear at random. Second game for me that it happend
Could you please, if you have this error again, look in the browser console if you have javascript errors?
In chrome on a PC it's very simple, you use the F12 key and you go to the console tab like this :
imgur.com/a/xf8pr5m
On mobile devices infortunately I don't think it's possible :(
Anyway I will investigate, but having the error could help me a lot
Please send me a screenshot of this error if it occurs again !
Thanks for your help
On mobile, when at a computer i Will try to load and inspect the js code
Unhandled Promise Rejection: NotAllowedError: The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.
TypeError: null is not an object (evaluating 'o.style')
[Error] Unhandled Promise Rejection: NotAllowedError: The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission. (x17)
I'm pretty sure it's a problem with the initialization of this: imgur.com/IkZHSBB
It doesn't really matter, so I made the game initialize anyway even if this area is not correct.
Could you (sorry to ask you all this, but it will help me a lot because I can't reproduce your problem) :
- Tell me if the new version that I put online this morning fixs your problem
- Make me the same screenshot as the one I put above so that I can see what is not initializing properly
- Give me again the content of the browser console, because I display new details about the errors that occur.
Thanks in advance for your help!
Translated with www.DeepL.com/Translator (free version)
So thank you for your effort in fixing this!
Great work.
Add something to this report
- Another table ID / move ID
- Did F5 solve the problem?
- Did the problem appears several time? Everytime? Randomly?
- If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
