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#746: "Unable to connect to the server. are you connected?"

fixed: Bug has been fixed

What is this report about?

cantstop #8670602

What happened ? Please select from below

At some point I was unable to access the game interface

What happened ? Please select from below

At some point I was unable to access the game interface

Please check if there is already a report on the same subject

If yes, please VOTE for this report. Reports with the most votes are taken care of in PRIORITY!

#	Status	Votes	Game	Type	Title	Last update

Detailed description

Report history

20. May 2014 23:06 • GabriPh • Bug has not been reproduced by delopers yet:

Unable to connect to the server. are you connected?
F5 has risolved the problem at the moment, but I always ran out of time avaible
the problem occurs in all other game tables

26. Oct 2014 15:17 • Maura • Bug has not been reproduced by delopers yet:

On 26 October 2014, was playing this game with one other player, Llynx. I kept receiving the "Unable to connect to the server. Are you connected?" message. I refreshed the page multiple times (>10x) and was finally able to get back to the game. By then, Llynx was also disconnected and I was forced (15 minutes later) to expel him as this was the only way to finish the game. The game is Can't Stop #10782931.

This is the third time-out penalty on my account due to being "disconnected" by the website server. Llynx is a new player and this is his first such penalty. Is there any way that these penalties, and Llynx's expulsion count be removed to preserve his reputation?

Thank you.

20. Feb 2017 04:26 • stealthswor • Bug has not been reproduced by delopers yet:

i got this bug at table #27877988 i couldn't end the game and ran out of time.

23. Feb 2017 04:21 • jwm • Bug has not been reproduced by delopers yet:

same bug at #27964461

msg said "Unexpected error: This game has ended. Please return to the main site.",

but i still had the "Stop" or "Continue" buttons available

12. May 2020 11:06 • Tyrian Pike • Bug has not been reproduced by delopers yet:

Had this issue at table #86342226

This site can’t be reached
en.8.boardgamearena.com refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

Same issue in Chrome and Safari browsers. I was able to finally view the table by deleting the first "8", but I couldn't make my turn.

19. May 2020 17:21 • Big Daddy Shark • Bug has not been reproduced by delopers yet:

@Tyrian, you've commented on an issue from 2014-2017.
---------------

More recently, 9 people have reported / commented on this common issue, with no developer response yet.

There are several reports of en.8 refusing connection (this is a server side error message, typically caused by capacity issues, but not always)

boardgamearena.com/bug?id=17175&vote
boardgamearena.com/bug?id=17183&vote
boardgamearena.com/bug?id=17122
boardgamearena.com/bug?id=17111
boardgamearena.com/bug?id=16791
boardgamearena.com/bug?id=746

5. Nov 2020 12:38 • kangourou_mutant • Bug has not been reproduced by delopers yet:

I keep having this bug; and the penalties are accumulating on my account.

My connection is ine though, all other websites work. It usually works again after a few minutes, but other players usually have expelled me by that time.

12. Nov 2020 18:01 • P Scholasticus • Bug has not been reproduced by delopers yet:

I'm currently having this problem, and the penalties are accumulating.

23. Dec 2020 16:40 • Tui PL • Bug has not been reproduced by delopers yet:

I'm having this problem too.

27. Feb 2021 06:51 • Lekoto_Brazil • Bug has not been reproduced by delopers yet:

Can't Stop #151436566

I got Karma but others 3 players are in a same way delays withouth reason for that!

7. Mar 2021 12:12 • clio1975 • Bug has not been reproduced by delopers yet:

I have the same problem : not connected to the server... It occurs on firefox version 86.0 (64 bits), windows 10. So I can't join games or I can't play if I am already in a game and I lost time, and sometimes the other players expel me because I can't join the server and I can't play.
At the same time, the problem does not occured on another computer (firefox version 78.8.0esr, linux debian testing) on the same wifi.

8. Mar 2021 18:23 • Berber27 • Bug has not been reproduced by delopers yet:

Ich konnte trotz anklicken der Züge keinen Fortschritt erzielen. Habe die Seite aufgefrischt, doch es sind nur rote Zeilen gekommen. Danach wurde ich abgemeldet.

3. Jul 2021 01:34 • Cylon 9 • Bug has not been reproduced by delopers yet:

Appeared this morning for me when using Chrome on my PC. Works fine to access on my iPhone. Unfortunately not all games are playable on the iPhone due to graphic display size and tooltips.

6. Oct 2021 01:34 • GamePlayerDeb • Bug has not been reproduced by delopers yet:

Says I'm playing Can't Stop, but would not let me connect to a game.

15. Oct 2021 23:46 • jtexperience • Bug has not been reproduced by delopers yet:

Game froze. It's the second game for me that this happens

18. Nov 2021 10:07 • Bez Bezson • Bug has not been reproduced by delopers yet:

I'm having the exact same problem.

28. Dec 2021 15:43 • dotto dotto • Bug has not been reproduced by delopers yet:

I had the same problem, no matter how many times I refreshed the site nothing helped. ID:table?table=227337072

30. Dec 2021 07:39 • Captain Colette • Bug has not been reproduced by delopers yet:

Today,

For my games ...

Today, Railroad Ink #227835385 -20☯
Today, Railroad Ink #227832423 -20☯
Today, Spot it #227822997
Today, Spot it #227822997 -10☯

I refreshed, restarted, etc. Seems like I am connected, but BGA is saying otherwise. This did not happen in every game ... now down to 50% :( Peer said I was then back connected, but three warning bars came up and couldn't play. Happened at beginning of game.

Getting too scared to play!

18. Jan 2022 16:23 • Ik ben Nicolette • Bug has not been reproduced by delopers yet:

This has happened multiple times for me. I can see the game, but it is not the same view as if I were playing it. It looks like I'm a spectator viewing the game rather than a player (there is also an indication that there is one person viewing the game). If I go to e.g. the home page instead, other players say that to them it looks like I just connected. If I go back to the table, it looks to them like I disconnected.

23. Jan 2022 15:04 • Hanka F • Bug has not been reproduced by delopers yet:

In last two days it happens to me anytime I try to start a game. I tried Tock and Can't stop. F5 doesn't work.

25. Jan 2022 03:48 • d sizzle • Bug has not been reproduced by delopers yet:

having an issue with connecting to the server it asks if im on the internet which i clearly am

18. Feb 2022 11:13 • Een • Bug has been fixed:

Thanks for your reports, this issue affected randomly a few number of players so was difficult to diagnose, but it has now been fixed.

5. Feb 2023 22:02 • yomab72 • Bug has been fixed:

my laptop is brand new, all browsers updated, ad blockers off, vpn off, firewall disabled, no antivirus,
the pages buttons don't work, the loading sign never ends turning.
i can only acces to games list, but the games never starts.

for me it's not fixed. unless someone can explain how to fix that.

Add something to this report

Please add here anything that seems relevant to reproduce this bug or understand your suggestion:

Another table ID / move ID
Did F5 solve the problem?
Did the problem appears several time? Everytime? Randomly?
If you have a screenshot of this bug (good practice), you can use Imgur.com to upload it and copy/paste the link here.

LB_CANCEL Update report

#746: "Unable to connect to the server. are you connected?"

What is this report about?

What happened ? Please select from below

What happened ? Please select from below

Please check if there is already a report on the same subject

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LB_HELP

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